Profile of Existing Pharmacists and Patient Perceptions of Pharmaceutical Services at Pharmacies in East Java


  • Hasan Ismail Doctoral Programme Student, Faculty of Pharmacy, Universitas Airlangga, Surabaya, Indonesia
  • Umi Athijah Faculty of Pharmacy, Universitas Airlangga, Surabaya, Indonesia
  • Abdul Rahem Faculty of Pharmacy, Universitas Airlangga, Surabaya, Indonesia
  • Tyas S. Nugraha Faculty of Pharmacy, Universitas Muhammadiyah Banjarmasin, South Kalimantan, Indonesia
  • Widi Hidayat Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia.


pharmacies, patient, pharmacist, image, perception


The role of pharmacists in pharmaceutical services requires pharmacists to build professional and courtesy expectations to provide better pharmaceutical services. This study aims to describe the existing conditions of pharmaceutical practices for pharmacist and patient perceptions of pharmaceutical services in pharmacies. A descriptive observational study with cross sectional design was conducted on 29 pharmacists and 53 patients in East Java. The variable of this research is the pharmacist's image which is measured by competence, ethics, communication skills, and emotional intelligence. The results showed that 100% of pharmacists believe in their competence, ethics, and communication skills. As many as 62% of pharmacists have a moderate category on the dimensions of emotional intelligence. The patients' perceptions of pharmacists for competence, ethics, and communication skills were 96.2%, 96.2%, and 92.5%, respectively. The respondents, both pharmacists, and patients, have a good perception of the pharmaceutical services provided by pharmacists. However, the emotional intelligence of pharmacist needs to be improved.

Author Biography

Hasan Ismail, Doctoral Programme Student, Faculty of Pharmacy, Universitas Airlangga, Surabaya, Indonesia

Pharmacy Study Programme, Universitas Borneo Lestari Banjarbaru, South Kalimantan, Indonesia


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How to Cite

Ismail, H., Athijah, U., Rahem, A., Nugraha, T. S., & Hidayat, W. (2023). Profile of Existing Pharmacists and Patient Perceptions of Pharmaceutical Services at Pharmacies in East Java: Tropical Journal of Natural Product Research (TJNPR), 7(2), 2388–2393. Retrieved from